NetRemote Help Index

About NetRemote
What Is NetRemote?
Why Use Remote Support?
How NetRemote Works
Environment

NetRemote's Main Window
The Current Connections Window
The Ribbon
The Menu Bar
File
Call
Listen
Window
Help
Setting Up Listening-PCs
Loading Windows Listen
Listening Options

Contacting a Listening-PC
Calling a User from the Current Connections Window
Updating Your User ListContacting a User on a Different File Server
Finding a Specific User

Taking Control of a User's PC
Remote User Calling Options
Using Remote Control

Viewing PC and Network Information
Viewing Node Configuration
Viewing Memory Information
Viewing Diagnostics
Viewing Server Connections

Using NetWare Utilities while Using NetRemote
Accessing NetWare Utilities
Using NetWare Utilities

Transferring Files Between PCs with NetRemote
File Transfer Steps
The Transferring WindowThe Error Report

Alerting about Low Systems Resources
Using the Low Systems Resource Indicator

McAfee Technical Support
Technical Support

Glossary
Defined Terms

# $+ K What is NetRemote?

NetRemote simplifies LAN administration. Using NetRemote, you can provide instant support to your network users by solving their problems from your PC.

NetRemote gives you complete control over another PC—without leaving your desk. Using your own keyboard and mouse, you can execute commands on a remote PC. Plus you can view the other PC's screen from your own screen!

In addition to these interactive support capabilities, NetRemote increases your support potential by providing the tools you need to view PC configurations and to run diagnostics on networked PCs.

# $ + K Why Use Remote Support?

Remote support puts control over your networked PCs at your fingertips.  These remote capabilities solve one of network administrators' biggest problems—wasting time running around from user to user to fix problems.

Studies indicate that user support consumes over 70% of the total support staff time. Much of this time is spent running around to each user workstation. This in turn: 
* Creates aggravation
* Consumes too much time for each individual support call
* Keeps support personnel from being available for other support calls
* Increases distractions for personnel who must visit each department experiencing network difficulties

Running around may not even be possible if you operate a wide area network!

Remote support is the answer. Studies indicate that a full 80% of all LAN problems can be solved remotely. This results in a 60% savings in the total LAN support cost.

With remote support, you also get these benefits:
* Support a network in less time
* Reduce burden on overworked support staff by increasing productivity
* Use fewer people to support a larger network effectively and without burnout

The cost savings and benefits your support staff enjoys with remote capabilities are significant.

# $ + K How NetRemote Works

With NetRemote, you can contact another networked user, take control of his or her PC, view diagnostic and configuration information, and transfer files—all without leaving your desk.

Network users enable the NetRemote "listen" module to set themselves up to receive a call. The network administrator then uses NetRemote to call the user having problems.  Upon connection, the administrator's PC displays the user's screen.  At this point, the keystrokes executed at the administrator's PC are interpreted by the Listening-PC, giving the Calling-PC control over the Listening-PC. (The Calling-PC's mouse works in the same manner.) 

With this level of interaction, the administrator can solve problems on the spot, providing instant support to network users.	

# $ + K Environment

The following must be installed on your network to install and run NetRemote for Windows:
* Microsoft Windows version 3.1 (enhanced mode)
* Minimum 386SX (16)
* CGA Monitor or better
* 4 Meg of memory
* NetWare version 2.2 or greater
* DOS version 5.0 or greater

NOTE: Installing a mouse is optional.

The READ.ME file on the distribution diskette contains a complete up‑to‑date listing of all the various drivers needed to run NetRemote.

The following must be installed on your network to install and run NetRemote for DOS:
* Minimum 386SX (16)
* CGA Monitor or better
* 2 Meg of memory
* NetWare version 2.2 or greater
* DOS version 5.0 or greater

# $ + K The Current Connections Window

Many of NetRemote's functions are executed from the Current Connections window.

To access this window, double click on the NetRemote icon to launch the program. The NetRemote About box displays with the product version number, serial number and the company to whom the software is registered.  After the About box closes automatically, NetRemote's main screen (i.e., the Current Connections window) appears.

The Current Connections window lists all of the users who are logged in to your default file server.  Any user who has "listen" loaded (either Windows or DOS) will have a small icon displayed to the left of the user name.  The icon for Windows is a rising sun; for DOS, a miniature diskette.

This screen also displays a list of Available Windows.  You can choose any of these windows when you are selecting a user to contact.  

You may select one or more of the following windows:
	Remote Control
	Node Configuration
	Memory Information
	Diagnostics
	Server Connections

This screen also contains the following buttons:
	Set Default
	Change Servers
	Next Server
	Call
	Refresh List
	Find
	Close

# $ + K The Ribbon 

Many of NetRemote's functions can be executed from the ribbon of icons in NetRemote's main window. (Listen Off and Hang-Up can only be accessed from the menu bar).

The ribbon contains a graphic depiction of each of the twelve (12) NetRemote windows.  Buttons that are grayed are not enabled at that particular time. 

The icons and the functions they represent are as follows:

* User List - Displays the Current Connections window.
* Remote Control - Takes control of another PC. See Using Remote Control.
* Listen On - Turns on "listen" at that PC, enabling it to receive calls.
* File Transfer - Transfers files from one networked PC to another. See File Transfer Steps.
* Reboot PC - Resets the Listening-PC.
* Configuration Summary - Details the PC and network configurations for the Listening-PC. See Viewing Node Configuration.
* Diagnostics - Provides information about the number of packets sent and received at the Listening-PC. See Viewing Diagnostics.
* Server Connections - Indicates to which file servers the Listening-PC is attached. See Viewing Server Connections.
* Memory Information - Provides information about the amount of memory both used and available at the Listening-PC. See Viewing Memory Information.
* Caller Options -Sets the keyboard and mouse options at the Calling-PC. See Remote User Calling Options.
* NetWare Utilities - Executes a number of NetWare programs. See Accessing NetWare Utilities.

# $ + K The Menu Bar

The Menu Bar is displayed near the top of the screen and contains the names of the pull‑down menus available for this application. NetRemote's available menus are:

	File
	Call
	Listen
	Window
	Help

If any of the options listed in these menus are not available, they will appear grayed.

# $ + K File

This menu displays the following options:
* Ribbon ‑ Toggles the Ribbon display on and off.
* NetWare Menu Utilities ‑ Displays the NetWare Utilities screen.
* Exit ‑ Exits NetRemote.

See also:
The Ribbon
Accessing NetWare 
Using NetWare Utilities

# $ + K Call

The Call menu displays the following options:
* Current Connections  ‑ Displays the Current Connections window.
* Control PC - Takes control of a remote PC.
* File Transfer - Displays the File Transfer window.
* Reboot the Listening-PC ‑ Reboots the Listening-PC. 
* Node Configuration - Displays the Node Configuration window.
* Memory Information - Displays the Memory Information window.
* Diagnostics - Displays the Diagnostics window.
* Server Connections - Displays the Server Connections window.
* Options ‑ Displays the Caller Options window.

See also:
The Current Connections Window
Using Remote Control
File Transfer Steps
Viewing Node Configuration
Viewing Memory Information
Viewing Diagnostics
Viewing Server Connections
Remote User Calling Options

# $ + K Listen

The Listen menu displays the following options:
* Listen On ‑ Turns on Windows "listen."
* Listen Off ‑ Turns off Windows "listen."
* Hang Up ‑ Allows the user at the Listening-PC to disconnect an active call.
* Options ‑ Displays the Listener Options window.

See also:
Loading Windows Listen
Listening Options

# $ + Window

The Window menu offers the following options:
* Cascade - Arranges all open NetRemote windows (i.e., those windows with information about the Listening-PC as selected in the Current Connections window) so that they overlap each other, with only the title bar of each window visible. 
* Tile ‑ Arranges all open NetRemote windows so that all windows are visible without any overlap.

# $ + Help

Selecting this option allows you to access NetRemote's on‑line help system. The menu offers the following:
* Index - Provides a complete listing of all NetRemote topics covered in the Help screens.
* Using Help - Provides information on how to use NetRemote's help screens.
* About NetRemote - Displays the NetRemote About box with NetRemote's version number, serial number, number of users for which the product is licensed, phone numbers for product information and technical support, and the company to whom the software is registered.

# $ + K Loading Windows Listen

Users can load Windows "listen" using either the menu bar or the ribbon icon from NetRemote's main screen. From the menu bar, select Listen and then Listen ON. From the ribbon, select the icon with the telephone.

The Listening-PC also can specify a number of options that affect how it is called by another PC. Users can access the Listening Options dialog box from either the Listen menu or the ribbon icon.  See Listening Options.

Once a user has loaded or enabled "listen" and specified the desired options, he or she is ready to receive a call.

# $ + K Listening Options

The user at the Listening-PC can set a number of options pertaining to the manner in which he or she is called by another PC.  Access this options window either from the menu bar under Listen or from the ribbon icon.

The following list describes the functions each setting has when enabled:
* Allow Remote Reboot ‑ Permits the Calling-PC to reboot the Listening-PC.
* Enable Remote Access ‑ Allows remote connections.
* Require Password ‑ Requires the Calling-PC user to supply a password before a connection can be established with the Listening-PC.
* Tone on Call ‑ Instructs NetRemote to emit a tone upon connecting to and disconnecting from the Listening-PC.
* Pop‑Up Accept Call Box ‑ Prompts the Listening-PC user to accept or refuse connections with a Calling-PC.
* Show Connected Indication ‑ Displays a NetRemote icon while a call is in progress.
* Enable Huge Bitmap ‑ Shows large bitmaps on both the Listening-PC and the Calling-PC while a call is in progress.  Enabling this option can slow NetRemote's processing time. Disabling this option can prevent users from getting a complete screen update.
* Compress Huge Bitmap ‑ Allows the compression of large bitmaps.  This option reduces network traffic, but it also slows your PC's performance.
* Enable Fast Graphic Mode ‑ Allows graphics compression.  This option speeds the transmission of information between the Calling and Listening-PCs, but it requires more memory.
* Reboot on Disconnect ‑ Resets the Listening-PC when a call is disconnected.
* Enable File Transfer - Sends files from one networked PC to another. You can also specify if you want Read Only or Read and Write rights for the file transfer.
* Listen Automatically ‑ Places the workstation in Windows "listen" mode when starting NetRemote.

NOTE:
For the Listen Automatically option to work, it must be enabled in each of the users' individual NetRemote for Windows setup. The User Install sets this by default.
If you wish to run NetRemote upon starting up Windows, add WNR.EXE to the WIN.INI load line, or copy the NetRemote icon into the Start‑Up group for the Listening-PC. For example, 
LOAD=F:\NREMOTE\WNR.EXE.

The options window displays the following buttons to the right:
* Apply & Save ‑ Saves the current information to WNR.INI in the user's local Windows directory and exits this window. These changes only affect the current user actually making the changes.
* Password ‑ Allows you to change the password supplied by the Calling-PC before a connection can be made. The Require Password option must be selected to enable this button.
* Cancel ‑ Exits this window without saving the information.

# $ + K Calling a User from the Current Connections Window

You can contact a network user from the Current Connections window (i.e., the User List). Access this window by choosing either the first icon on the ribbon or the Current Connections command from the Call menu.

You can call any of the users listed in the User List. This list shows all of the users attached to your default file server. The number of connections on your default file server is indicated beneath this list.

Each user that has "listen" enabled will have one of the following icons:
* Windows "listen" ‑ a rising sun
* DOS NRLISTEN ‑ a miniature diskette
A user can load Windows "listen", DOS NRLISTEN, or both.

NOTE: DOS NRLISTEN must be loaded in conventional memory in order to load Windows. 

To contact a user, follow these steps:
1.	Choose the desired user from the User List.

2.	Select the desired options from the Available Windows section.
For users who do not have "listen" enabled or the NRLISTEN TSR loaded, Remote Control and Memory Information will be grayed and cannot be used when the users are connected. 

3.	Choose the Call button.
The Configuration Summary window appears. At this point, the Diagnostics, Memory Information and Server Connections icons in the ribbon bar become enabled. From this point you can take control of the user, view his or her PC information or transfer files. 

4.	Close this screen to return to the Current Connections window.

See also:
Updating Your User List
Contacting Users on Different File Servers
Finding a Specific User
The Current Connections Window
Using Remote Control

# $ + K Updating Your User List

The Current Connections Window displays the list of users attached to your current file server.  You can keep this user list current to reflect network users who have attached to and detached from the file servers while you are viewing this window. 

To do this, from the Current Connections window simply choose the Refresh List button to re-display the user list with the current information.

See also:
Contacting Users on Different File Servers
Finding a Specific User

# $ + K Contacting Users on Different File Servers

From The Current Connections Window, you can also find users on file servers other than the default file server listed.

To do this, follow these steps:
1.	Choose the Change Servers button from the Current Connections window.
	A list of all file servers on your network appears.

2.	Select the desired file server.
	The file server is highlighted.

3.	Choose the OK button.
The Login window appears if you are not already attached to the selected file server. Enter the appropriate login name and password.
You are returned to the Current Connections window; the User List reflects those users on the new file server.

You can also use the Next Server button in the Current Connections window (i.e., Fast Select File Server) to scroll through the list of those servers to which you are attached and on which NetRemote is installed. As you choose this button, the User List updates to display those users connected to each file server.

NOTE: If you are only attached to one file server, you will receive an error indicating that there is only one Fast Select File Server available.

See also:
Updating Your User List
Finding a Specific User

# $ + K Finding a Specific User

You can also search for a particular network user without scrolling through the user list in the Current Connections window or using the Next Serverbutton.  To do this, you must be attached to all file servers on which you want to search for the desired user. If you are not attached, you can use the Change Servers button to log in to additional file servers.

You can search for a particular PC or user to contact using the following formats:
* User - Entering a user's login name without specifying a file server prompts NetRemote to search all file servers (that have NetRemote installed, but not necessarily running) for the first user with that name. The connection will be established with the first matching name.
* {server/}user - Specifying a server name with the user's login name prompts NetRemote to search that server for the first user with that name.
* [connection] - Entering a connection number without specifying a server prompts NetRemote to try to contact the user with that connection number on the current server.
* {server/}[connection] - Specifying the server name with the connection number prompts NetRemote to call the user with that connection number.
* [@{net:}node] - Entering a network address and node address causes NetRemote to call the PC that has a network adapter card with that inter‑network address.

To find a specific user:
1.	Choose the Find button.
	A secondary window appears. 

2.	Enter the format by which you want to search for the desired user.

3.	Choose the OK button.
The windows (corresponding to those options you specified in the Current Connections window) appear providing information about the selected user. For example, if you selected Node Configuration in the Current Connections window, the Configuration Summary window appears.

If you selected Remote Control from the Available Windows options, once you choose the OK button, you will be in control of the Listening-PC.

See also:
Updating Your User List
Contacting Users on Different File Servers

# $ + K Remote User Calling Options

NetRemote gives the Calling-PC several options in making calls to the Listening-PC.  To access these options, either choose the Caller Options icon on the ribbon or choose Call from the menu bar and then the Options command.  The Caller Options dialog box appears.

The following options are available in this window:
	* Listen Mouse On/Off
	* Listen Keyboard On/Off

If you do not want the user at the Listening-PC to be able to enter commands during your call, you can turn off the Listening-PC's keyboard and/or mouse.  The default settings are mouse and keyboard ON.

NOTE: If any of the Caller Options have been changed and then saved, these changes are only in effect during this session of NetRemote. Once the user exits NetRemote, the changes are lost.

See also:
Using Remote Control

# $ + K Using Remote Control

NetRemote lets you take control of another user's PC to provide remote support.

To take control of a user who has "listen" loaded or enabled, follow these steps:

1.	From the User List, select the desired user.
Users with "listen" enabled will have a rising sun, indicating Windows "listen"; users with NRLISTEN loaded will have a miniature diskette, indicating DOS "listen."

If you do not want the user to have control over the keyboard during the call, you can turn off the keyboard and/or mouse from the Caller Options dialog box. Access this box either from the ribbon or the Call menu.

NOTE: These options must be set before the call is made; they cannot be changed during the call.

2.	Choose the Call button.
The Configuration Summary window appears.

3.	Choose either the Control PC command from the Call menu or the appropriate icon button.
You can execute commands at the Listening-PC to solve his or her problems.

At this point, you can also perform any number of NetRemote functions, such as viewing diagnostics, viewing configurations or transferring files. 

4.	To hang-up the call, press <CTRL><F1>.

See also:
Viewing Node Configuration
Viewing Memory Information
Viewing PC Diagnostics
Viewing Server Connections
File Transfer Steps
Using NetWare Utilities

# $ + K Viewing Node Configuration

After contacting a user, you can use NetRemote to view PC and network configuration information--without leaving your desk.

To view a user's node configuration, follow these steps:

1.	From the user list in the Current Connections window, select the desired user.

2.	Select Node Configuration from the Available Windows options.
NOTE: You can choose more than one window to display at a time.  Once you choose the Call button, the windows corresponding to any of the options you chose in the Current Connections window appear.  If you want to view a window that you have not selected after already calling a user, you can access the desired window using either the Call menu or the ribbon icons.

If you want these windows always to appear when contacting a user, choose the Set Default button after selecting the desired options from the Available Windows options.

3.	Choose the Call button.
The Node Configuration window appears, displaying network and PC configuration information.

Network Configuration
The Network Configuration section of this window contains the following fields.  Each field contains information for the PC you are contacting:
	Network Address
	IPX/SPX
	Shell Driver
	Settings
	Active
	Shell Version

PC Configuration
The PC Configuration section of this window contains information regarding the PC you are contacting. If the PC you are contacting does not have "listen" enabled, some of the information in this section cannot be obtained
	PC Type
	CPU
	Video
	Mode
	DOS
	Micro Channel
	Math Chip
	Serial
	Parallel
	Keyboard

The Refresh button in this window updates all of the above information to reflect any changes in the user's network or PC configurations.

Choose the Close button to exit this window.

NOTE: If the PC you have contacted does not have Windows "listen" enabled or the DOS TSR loaded (i.e., NRLISTEN), you will only see the DOS version of the PC configuration.

See also:
Viewing Memory Information
Viewing PC Diagnostics
Viewing Server Connections

# $ + K Viewing Memory Information

NetRemote lets the Calling-PC view information about the Listening-PC's memory.

To do this, follow these steps:

1.	From the user list in the Current Connections window, select the desired user.
	
2.	Select Memory Information from the Available Windows options.
NOTE:
You can choose more than one window to display at a time.  Once you choose the Call button, the windows corresponding to any of the options you chose in the Current Connections Window appear.  If you want to view a window that you have not selected after already calling a user, you can access the desired window using either the Call menu or the ribbon icons.

If you want these windows to always appear when contacting a user, choose the Set Default button after selecting the desired options from the Available Windows options.

3.	Choose the Call button.
The Memory Information Window appears, displaying the amount of Base, Extended, Expanded, and Total Memory installed on the selected PC. It also indicates if there is memory available for use.

Choose the Refresh button to update these statistics. Choose the Close button to exit this window.

See also:
Viewing Node Configuration
Viewing PC Diagnostics
Viewing Server Connections

# $ + K Viewing PC Diagnostics

NetRemote's Diagnostics feature allows you to investigate the status and activity of the selected PC. All of these options are available even if "listen" is not loaded on the selected PC.

To do this, follow these steps:

1.	From the user list in the Current Connections window, select the desired user.
	
2.	Select Diagnostics from the Available Windows options.
	NOTE:
You can choose more than one window to display at a time.  Once you choose the Call button, the windows corresponding to any of the options you chose in the Current Connections Window appear.  If you want to view a window that you have not selected after already calling a user, you can access the desired window using either the Call menu or the ribbon icons.

If you want these windows to always appear when contacting a user, choose the Set Default button after selecting the desired options from the Available Windows options.

3.	Choose the Call button.
	The Diagnostics Window appears.

This window is divided into two sections: Transmitted and Received.
You can halt the updating by choosing the Stop Statistics button. Choosing the Start Statistics button resumes the updating. Choose the Close button to exit this window.

The following describes the information provided in this window.

Transmitted
The Transmitted section contains information about the number of packets sent per second (to the selected PC from the file server), the actual number of packets transmitted, and the percent of the total number of packets sent (for each field).

The following fields are displayed in this section
	Total OK
	Packet Too Big
	Packet Too Small
	Miscellaneous Error
	Retry
	Total Errors
	Total

Received
The Received section contains information about the number of packets received by the PC (per second) and the percentage of received packets to the total transmitted (for each field).

The following fields are displayed in this section:
	Total OK
	Packet Too Big
	Packet Too Small
	Miscellaneous Error
	No ECB Available
	Packet Overflow
	Checksum Error
	Hardware Mismatch
	Total Errors
	Total

See also:
Viewing Node Configuration
Viewing Memory Information
Viewing Server Connections

# $ + K Viewing Server Connections

NetRemote lets the Calling-PC view those file servers to which the Listening-PC is attached.

1.	From the user list in the Current Connections window, select the desired user.

2.	Select Server Connections from the Available Windows options.
	NOTE:
You can choose more than one window to display at a time.  Once you choose the Call button, the windows corresponding to any of the options you chose in the Current Connections Window appear.  If you want to view a window that you have not selected after already calling a user, you can access the desired window using either the Call menu or the ribbon icons.

If you want these windows to always appear when contacting a user, choose the Set Default button after selecting the desired options from the Available Windows options.

3.	Choose the Call button.
The Server Connections window appears, listing the file servers to which the selected PC is attached, the file server connection numbers and file server addresses. 

Choose the Refresh button to update the information. Choose the Close button to exit this window.

The fields on this screen are:
	Server Name
	Connection Number
	Sequence Number
	Transport Time Cur/Max
	Order Number
	Server Address

See also:
Viewing Node Configuration
Viewing Memory Information
Viewing PC Diagnostics

# $ + K Accessing NetWare Utilities

NetRemote's NetWare Utilities option allows you to perform various NetWare operations while you are supporting users with NetRemote.

You can access this option by choosing either the File menu and then the NetWare Utilities command or by choosing the NetWare Utilities icon from the ribbon.

Once you have accessed NetWare Utilities, you are presented with the NetWare Utilities window

The following NetWare utilities can be executed from within NetRemote:
	ACONSOLE
	AUDITCON
	BCONSOLE
	COLORPAL
	DSPACE
	FCONSOLE
	FILER
	MAKEUSER
	NBACKUP
	NETADMIN
	NETUSER
	NWTOOLS
	PARTMGR
	PCONSOLE
	PRINTCON
	PRINTDEF
	RCONSOLE
	RPRINTER
	SALVAGE
	SESSION
	SYSCON
	USERDEF	VOLINFO

See also:
Using NetWare Utilities

# $ + K Using NetWare Utilities

To use any of the NetWare Utilities from within NetRemote, follow these steps:

1.	Use either the ribbon or the menu bar to access NetWare Utilities.
The NetWare Utilities window appears.

	All NetWare utilities appear in this list box. See Accessing NetWare Utilities.

The numbers to the left of the utility indicate the NetWare versions (2 is NetWare 2.2; 3, NetWare 3.11; 4, NetWare 4.0).  If this number is green, the utility is available for that version; if it is red, the utility is not available for that version.  

For example, next to the RCONSOLE utility, the 2 is red and the 3 and 4 are green. This indicates that RCONSOLE cannot be used with NetWare version 2.2, but can be used with NetWare versions 3.11 and 4.0.

If the name of the utility itself is grayed, it is not available on the file server to which you are attached. If it is blue, it is available. In the example above, if you are running NetWare version 2.2, RCONSOLE will be grayed. If you are running NetWare version 3.11 or 4.0, RCONSOLE will be blue.

As you highlight a utility, a description of this utility appears in the description box at the bottom of the window.

2.	Select the desired utility and choose the OK button.
You are placed in the NetWare utility you chose.  For example, if you chose the SYSCON utility, you are placed in NetWare's SYSCON utility. 

3.	Once you are finished using the utility, exit the utility.
You are returned to NetRemote's main screen.

# $ + K File Transfer Steps

The File Transfer utility allows network users to transfer files between Calling-PCs and Listening-PCs.

Follow these steps to transfer files:
1.	At the Listening-PC, choose Listening Options command from the Listen menu or choose the icon on the ribbon.

2.	Enable the File Transfer option.
You also have the option to specify Read Only or Read and Write Only rights for files to be transferred.
NOTE: Read and Write allow you to both upload and download files. Read Only allows you to download files only. Any files that are being uploaded but currently exist cannot be overwritten. The files must be deleted from the Listening-PC before being transferred.

3.	Choose the Listen icon to set up the Listening-PC.

4.	At the Calling-PC from the Current Connections window, make sure the remote control option is not enabled.
Choose the Call button.

5.	Choose the File Transfer icon from the ribbon or choose File Transfer from the Call menu.
The Transfer File dialog box appears.

6.	Choose the Mode for the transfer.
Downloading transfers files from the Listener to the Caller. Uploading transfers files from the Caller to the Listener.

7.	Choose the Select Files button.
A dialog box appears with a list of files from which to choose for the transfer.

8.	Select the files to transfer.
If you are downloading files, select the desired files from the box called Select Files From Listening-PC.
If you are uploading files, select the desired files from the box called Select Files From Calling-PC.
You can also use the Select All and Deselect All buttons.

9.	Specify destination for files.
Choose the Select Path button.
If you are downloading files, select the path from the dialog box called Select Path for Calling-PC.
If you are uploading files, select the path from the dialog box called Select Path for Listening-PC.

10.	Choose the OK button when you are ready to transfer files.
NOTE: If this file already exists at the destination you have specified and if Read and Write were enabled under the listening options, a dialog box appears asking if you wish to overwrite the file.  Read Only does not allow you to overwrite existing files. Also, if you are uploading files, you cannot overwrite files.

11.	The Transferring screen appears.
See The Transferring Window.

# $ + K The Transferring Window

The title bar of this window reflects the source and destination of the file transfer. (For example, if you are downloading files, the title bar would read "Transferring Files from Listening-PC to Calling-PC.")

The top part of this window provides the following information:
* Mode of transfer - Indicates if you are uploading or downloading files.
* From: - Indicates the source of the files (i.e., Listening-PC or Calling-PC).
* To: - Indicates the destination of the files (i.e., Listening-PC or Calling-PC).
NOTE: As each file is being transferred, it is removed from the FROM: list box and is placed in the TO: list box.

* File Count - Indicates the number of files transferred.
* Error Count - Indicates the number of errors that occurred in the file transfer.
* Files Complete - Indicates the number of files successfully transferred.
* Percent Complete - Tracks the progress of the file transfer in real time. Any errors are reflected with a red bar.

The Current Transfer portion of the window provides information about the transfer of each individual file. The following information is updated and changed constantly during the file transfer process to reflect the file currently being transferred:
* File Name
* Size 
* Bytes Complete
* Percent Complete

The Transferring window also has three buttons at the bottom. During the transfer process, the first button is Cancel. If you select this button, a dialog box appears asking you to confirm your choice to cancel the file transfer process.

Once the file transfer is complete, the first button changes to Done. Choosing this exits to NetRemote's main screen.

The remaining two buttons are enabled only if an error occurred during the file transfer:
* View Error - Allows you to view the error report.
* Retry - Attempts to transfer only those files that were not transferred due to an error(s).
NOTE:  The Retry button is particularly useful when an error occurs during a transfer of many files. After viewing the error report and fixing the problem, you can use this button to resend only those files that had problems instead of repeating the entire file transfer.
If an error does occur during a transfer, the Transferring window alerts you.
The Error Count lists the number of files with errors. The Percent Complete bar indicates the percentage of files not transferred due to errors. The View Error and Retry buttons become enabled when an error occurs.

See also:
File Transfer Steps
The Error Report

# $ + K The Error Report

The Error Report provides information about any errors that may have occurred during the file transfer to help you solve the problem.

The Error Log in the left side of the screen is a scroll box listing all the files that had transfer problems. Beneath this scroll box, the total number of errors is listed. By selecting a file from this scroll box, you can view detailed information to help you solve the problem that occurred with that particular file.

The portion of the screen labeled Description provides the following information for any file you select from the Error Log scroll box:
* Location - Indicates at which PC the problem occurred.
* File Path - Indicates the path where the file with the problem is located.
* File Name - Indicates the name of the file with the problem.
* Problem - Describes the error.

Choosing the OK button exits to the Transferring screen. Once you solve the problem, you can use the Retry button located on this screen to resend only those files where the error occurred.

See also:
File Transfer Steps
The Transferring Window

# $ + K Using the Low System Resources Indicator

The Low System Resources indicator alerts the Calling-PC and the Listening-PC users of low memory conditions.  This is done through the Active Call icon.

While an active call is taking place, the NetRemote icon blinks normally. If your memory is low, the icon blinks red.  The red blinking icon is displayed on both the Calling-PC and the Listening-PC. With this warning, you can avoid problems that could occur when a PC runs out of memory.
This option is only available when the Listen setting “Show Connected Indication” is set to ON.  See Listening Options.

# $ + K Technical Support

First, please mail your Product Registration Card.  Registering your copy of NetRemote enables us to notify you about upgrades, fixes, enhancements, and new products.

If you have a problem with NetRemote, call the McAfee Technical Support number found in the front of this manual.

Before calling us, carefully consult this manual, the READ.ME file, and any product update information included in your NetRemote package.

When requesting support be prepared with:
* The version and serial number of your NetRemote product from the distribution diskette label or the NetRemote About box
* The contents of CONFIG.SYS, AUTOEXEC.BAT and print-out of NVER on both the Calling-PC and the Listening-PC
* The type of network hardware and operating system software you are using
* The version of DOS you are using
* Any TSRs loaded
* A clear and concise statement of your problem

NOTE:
If you have not mailed in your Product Registration Card, you will be required to answer some questions over the telephone so our Technical Support Staff can register your product.

Support is not provided for problems related to the installation or operation of your network or for the installation of Windows.